Privacy Policy

At Zoome Casino, we value the trust our players place in us. Protecting personal data is a priority, and we handle information in a secure, responsible, and transparent way. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices available regarding personal information when using our services.

Data Processing

This Privacy Policy describes how Zoome Casino processes personal data in line with applicable gambling, security, and data-protection requirements. Processing personal information is necessary to provide access to our website, player account functions, games, payments, and customer support.

Zoome Casino may operate under the management of a licensed operator and related group entities, which can include service companies supporting operations such as payments, risk management, customer support, and compliance. Where a licence is held, it is issued by the relevant authority named in the operator’s official documentation and Terms and Conditions.

By using Zoome Casino’s services, consent to this Privacy Policy is provided where required by law. We may update this Policy from time to time. Continued use of the website after an update indicates acceptance of the revised Policy.

Collection of Information

Zoome Casino collects personal information through the website and related services. The types of data collected can include:

Registration and account data: details provided when creating an account, such as name, date of birth, address, email, phone number, and account credentials.
Identity and verification data: documents and information used for KYC checks, age verification, and anti-money laundering requirements (for example, identity documents and proof of address).
Communication data: records of contact with support via email, live chat, phone, or other channels.
Transaction data: deposit, withdrawal, chargeback, and payment method details, plus related financial records.
Technical and usage data: device information, IP address, browser data, log files, session data, and activity on the website.
Responsible gambling and risk data: information linked to safer gambling tools, limits, self-exclusion requests, and security or fraud prevention checks.

Usage of Information

Zoome Casino uses collected personal data for the following purposes:

Creating and administering player accounts
Providing access to games and website functions
Processing deposits, withdrawals, and other transactions
Delivering customer support and handling requests
Verifying identity, age, and payment details
Meeting legal and regulatory obligations, including AML requirements
Preventing fraud, collusion, money laundering, and other prohibited activity
Maintaining website security and integrity
Improving services through analytics and internal research
Sending service messages related to account activity, security, or operational updates
Sending marketing communications where consent has been provided (and where permitted)

Marketing Communications

If consent is provided, Zoome Casino may send promotional messages about products, bonuses, and updates. Marketing preferences can be changed at any time through account settings or by contacting customer support. Opting out of marketing does not affect important service messages, such as security alerts or essential account notifications.

Disclosure of Information

Zoome Casino does not sell or rent personal data. Personal information may be shared only when necessary, including:

Within the operator’s group: to support account management, risk checks, customer support, and service delivery
With trusted service providers: such as payment processors, identity verification providers, fraud prevention vendors, email/SMS delivery services, and hosting providers
With regulators and authorities: when required to meet legal obligations or respond to lawful requests
With professional advisers: such as auditors, legal advisers, or compliance consultants, under confidentiality obligations

Where third parties process personal data on our behalf, they are required to apply appropriate security controls and to use the information only for agreed purposes.

Data Security and Retention

Zoome Casino uses technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, loss, misuse, or disclosure. Measures may include encryption, access controls, monitoring, secure storage, and staff training.

Personal data is kept only for as long as needed for the purposes described in this Policy and to meet legal and regulatory obligations. Where retention is required by applicable AML rules or other regulatory duties, data may be stored for a minimum period after account closure.

Cookies and Tracking

Zoome Casino uses cookies and similar technologies to support website functionality, improve performance, analyse traffic, and, where permitted, support marketing. Cookie preferences can be managed through browser settings and, where available, on-site cookie controls. Disabling certain cookies may limit website functionality or impact the user experience.

Your Rights and Contact Information

Depending on applicable law, rights in relation to personal data can include:

Access to personal data held about you
Correction of inaccurate or incomplete data
Deletion of data in certain circumstances
Restriction or objection to certain processing activities
Withdrawal of consent where processing is based on consent
Data portability where applicable
The right to lodge a complaint with a relevant data protection authority

Requests can be submitted by contacting Zoome Casino support or the Data Protection Officer (DPO) via the contact channels provided on the website. We may request verification before completing certain requests to protect account security.

Zoome Casino is committed to protecting privacy while maintaining a secure and compliant environment. For questions about this Privacy Policy or how personal data is handled, contact us through the official support channels listed on the website.